Privacy Policy

Website Privacy Statement and Notice of Privacy Practices 

Last Modified: 5/1/24

PLEASE READ THIS PRIVACY STATEMENT AND NOTICE OF PRIVACY PRACTICES CAREFULLY. This Privacy Statement and Notice of Privacy Practices (“Privacy Policy”) sets forth the privacy practices of www.safeguardit.com (“the Site”) and (collectively, “Company” “Us” or “Safeguard”). Safeguard respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes how your personal data is collected, used, maintained, protected, and shared when you visit our Site, when you select, book, and confirm your customized self-storage option at our self-storage locations (“Services”) and when you set up your online account or make a payment to Us from our Online Service Center on our Site. For us to enable you to use the features set forth on our Site and to enable you to obtain the Services we need to collect and use some of your Personal Data which we define below. We want you to understand what Personal Data we collect and how it is used.

This Site is intended for consumers in the United States of America and is not at this time directed to any individuals that may reside outside of the United States. If you are not located in the United States, please do not purchase items on the Site.

Acceptance of the Privacy Policy and Your Consent

This Privacy Policy does not apply to information you may choose to provide to us that does not display or link to this Privacy Policy or that does not have this Privacy Policy conspicuously displayed at the point of the collection of your information.  This Privacy Policy does not apply to information collected by us offline or through any other means, including on any other website or mobile platforms operated by Safeguard or any third party, including through any application or content that may link to or be accessible from or on the Site that does not display or otherwise link to this Privacy Policy.  

You affirm your acceptance of and your consent to this Privacy Policy by clicking “ACCEPT” on a conspicuously displayed “ACCEPT” button, which can found at the bottom of the Site’s landing page and when you first visit the Site. If you do not agree with our policies and practices, your choice is to not use our Site.

How you are notified if this Privacy Policy Changes

We may change this Privacy Policy from time to time. If we do, we will post the updated Privacy Policy with the last revised date. Your continued use of the products or services means that you consent to the updates. You should periodically read the Privacy Policy to understand our privacy practices.

If we make material changes to this Privacy Policy, then we will publish notice on the Site or email you to seek your affirmative consent if required by law.

Categories of Personal Data We Collect:

We collect and process two types of information from you when you visit the Site: (1) “personal data” (as defined below) and (2) “non-personal data” (as defined below).

Personal Data

Personal Data means any information that is linked or reasonably linked to an identified or identifiable natural person. Personal Data does not mean to include de-identified data or publicly available information. De-identified data means data that cannot reasonably be linked to an identified or identifiable person or device linked to that person. Publicly available information means information that is lawfully available through federal, state, or local government records or information that we have a reasonable belief is lawfully available to the general public through widely distributed media by you or by a person to you disclosed the information unless restricted to a specific audience.

The categories of Personal Data we collected include, but are not limited to, your first and last name, mailing address including zip code, email address, telephone number.

We also collect payment information, such as your credit card number, telephone number for authentication purposes and billing address, gate code or lock code. We refer to this information as (“Order Information”). This information is retained per the Payment Card Industry (PCI) Data Security Standard. Our website enables you to create and register a customer account to make payments for your storage facility. When you create and register an account, we collect and assign you a gate access code which is your unit number and a specially created code you create. We also collect your email address, require you to create a password and security question and answer to later obtain access to your account. (“Account Information”) We use a third-party processor to manage secure payments on our Site. You can learn more about our third-party processor “Open Edge” by clicking https://www.globalpaymentsintegrated.com/en-us/privacy-policy .

We offer you the ability to enter your location data in the form of your zip code to locate storage units near your geographic location.

Non-Personal Data

Non-Personal Data can be technical information or aggregated, non-identifiable, or anonymized information. Non-Personal Data does not identify you personally. If you provide us with Non-Personal Data, we may use it for the purposes described in this statement or any other legal purpose.

Automatic Collection of Non-Personal Data

When you use our Site, we may automatically collect certain information by automated or passive means using a variety of technologies described below.  We use these technologies across the Site to enhance your user experience. These technologies may allow us to personalize your online experience, recognize you as a previous visitor, save your user preferences, and/or maintain your login and password information on secure portions of our Site. We also use these technologies to analyze how users use our Site and to monitor the performance of our Site. To be clear, we do not combine the general information collected through these technologies with other Personal Data such as to render you identifiable.

By using the Site and accepting the terms of this Privacy Policy, you agree that we can place these technologies on your device. You have the option of adjusting your browser or device settings to restrict or limit the use of these technologies. However, if you choose to do so, the functionality of the Site and your user experience may be affected.

When you visit the Site, we automatically collect certain information about your device, browsing actions, and patterns, including:

• Information about your device and internet connection, including your web browser, IP address, operating system, time zone, and cookies installed on your device.
• Details of your visits to our Site, including individual web pages or products viewed, what websites or search terms referred you to the Site, and other communication data and resources that you access and use on the Site.

We refer to this automatically collected information as “Device Information”. We collect Device Information using the following technologies: 

– Cookies. A cookie is a small data file placed on your device or computer by Us or our third-party vendor service provider and often include an anonymous unique identifier.

Use of Cookies on the Site

For detailed information about how we use Cookies on our Site, please click here to review our Cookie Policy.

Purpose of Data Collection Use and Disclosure of Personal Data

Safeguard currently, and/or may in the future, collect, use, and disclose your Personal Data as authorized or required by written law and/or for any or all of the following purposes (“Purposes”):

• Fulfill a service or a service request to you such as completing your self-storage reservation;
• Evaluate your application for our Services;
• Provide you with booking confirmation and updates and to manage your account;
• Complete your purchase;
• Provide you with the products and Services you request from Us;
• Establish and verify your identity;
• Activate and maintain and your Safeguard Online Service Center account;
• Handle and resolve billing disputes;
• Process bills and providing rent notifications or property updates;
• Monitor and maintain the performance and functionality of the device consistent with your choices;
• Provide technical support and click-to-chat functionality;
• Protect and improve our services, products or website;
• Offer updates, notices and other information about product or services available from Us or Our affiliates as permitted by law. (Note: at any time you may choose to withdraw your consent to Our use or disclosure of your Personally Identifiable Information for marketing and promotional purposes by contacting Us as outlined in “Where to turn with questions” section of this Policy);
• Respond to your questions, inquiries, comments and instructions;
• Preventing, detecting or investigating crime and other unlawful activities, including fraud and money-laundering or terrorist financing, and analyzing and managing commercial risks;
• Comply with applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
• In connection with any claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
• Update our records and keep your contact details up to date;
• Statistical purposes to help improve the functioning and availability of the Site;
• Protect against fraud and potential fraud;
• Notify you of any known breach of your Personal Data;
• Maintain the security and integrity of Safeguard’s systems and services;
• Transmit to any of our affiliated entities and relevant governmental and/or regulatory authorities, for the aforementioned purposes; and
• Any other related purposes that would reasonably be expected for which you provided the information in accordance with consent obtained from you and in accordance with the applicable law.

These purposes may continue to apply even in situations where your relationship with us has been terminated or altered in any way. In such cases, we may still retain Personal Data relating to you and use or disclose such information for legal and/or business purposes, including for compliance with applicable law.

How do we use your Non-Personal Data? 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your Personal Data 

We share your Order Information, Account Information and Device Information with third parties to help us use your Personal Data and Non-Personal Data, for the Purposes described above.

We may also share your Personal Data with a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of our business in order for you to continue to receive the same or similar products and services. In these circumstances, Personal Data may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.

Finally, we may also share your Personal Data or Non-Personal Data to comply with applicable laws and regulations, enforce this Privacy Policy, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights. 

How we protect your Personal Data

We use commercially reasonable technical, administrative, and physical controls best practices to protect your Personal Data, including data encryption where appropriate; however, since the internet is not a 100% secure environment, we cannot ensure the security of Personal Data during its transmission between you and us. Accordingly, you acknowledge that when you transmit such Personal Data, you do so at your own risk. Nevertheless, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. We will notify you of any confirmed security breach of your Personal Data to the extent required by and in accordance with local laws.

Safeguard will retain your Personal Data as long as necessary to fulfill the purposes outlined in this Policy and in accordance with applicable law. When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. The information is retained per Payment Card Industry (PCI) Data Security Standard.

We utilize third parties to secure your Order Information and Account Information and the actual payment transaction when you utilize your account for an online payment transaction. You can learn more about these third parties here:

https://www.globalpaymentsintegrated.com/en-us/privacy-policy

Account Access, Passwords and Security

Portions of the Site may be available only by secure login and may require you to create an account and a password such as the “Online Service Center” under the “My Account” Section of the Site. If you elect to do so, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form and create a password. In this registration and account creation process we may request your Unit Number, Account Number, Email, Username, and password. You are entirely responsible for maintaining the confidentiality of your password and account registration information and for any and all activities that occur under your account. You agree to: (a) immediately notify Safeguard of any unauthorized use of your account or any other breach of security of which you become aware, and (b) exit completely from your account at the end of each online session. Safeguard will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Safeguard or another party due to someone else using your account or password. You may not use anyone else’s account at any time without the permission of the account holder.

Children under the Age of 13

The Site is not intended for children under 13 years of age. We do not knowingly collect Personal Data from children under 13. If you are under 13, do not use or provide any information on this Site, make any purchases through the Site, or provide any information about yourself to us.

Social Media

Any information, communications, or material of any type or nature that you submit to the Site or through our services (including, but not limited to, any Safeguard website contained on a social media platform or website such as Facebook, X (formerly Twitter) or YouTube by email, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of any social media platform or website, and We are therefore not responsible for any content or submissions contained on such sites and platforms. By visiting any of our websites that are contained on a social media platform or website, you are representing and warranting to Us that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein.

Reviews, Comments and Other Submissions

Additionally, if Safeguard offers a message board or any other interactive or social-type feature on a website administered directly by Us, please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information (e.g. any self-storage service reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions , etc.). In addition you grant Safeguard and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such Submission, if they choose.

 Although Safeguard may take certain precautions to protect those who use these areas of the Site, we encourage you to be wary of giving out any Personal Data in such public forums. The information you post can be collected and used by people you don’t know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.

By accepting the terms of this Privacy Policy and providing your consent you acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a self-storage service review that you submit) at our discretion. We take no responsibility and assume no liability for any submissions posted or submitted by you.

You further grant us the right to take any necessary and appropriate legal action against any person or entity that violates the terms set forth below through the posting or transmission of prohibited content. You are fully responsible for the content of your submissions, (specifically including, but not limited to, reviews posted to this website). You are prohibited from posting or transmitting to or from this website:

1. any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
2. any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or units); and
3. any material or content that infringes, misappropriates, or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this website. You acknowledge that Safeguard has the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same self-storage service, only your most recent submission is eligible for use.

Accessing and Correcting Your Information  

You may contact us at policyinfo@safeguardit.com to request access to, correct or delete any Personal Data that you have provided to us. We cannot delete your Personal Data except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Communicating With You Electronically

By using the Site and providing your Personal Data, you agree that we can communicate with you electronically. This includes any required notifications (i.e. legal, technical, regulatory, security, privacy) relating to your use of the services.

Where required, we will seek your express consent to send electronic messages. You may withdraw your consent by using the “unsubscribe” link located at the bottom of our messages, contacting us at the address listed here: policyinfo@safeguardit.com.

Where to turn with questions and how to contact us

If you have any questions about this Privacy Policy, about the Site or want to request access to, correction, or deletion of your Personal Data, or have a privacy-related complaint or question, please contact us at policyinfo@safeguardit.com.